System Administrator 0 - Tier 1

San Antonio, TX

Full Time

Entry Level

Key Responsibilities:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Skills:
Customer service
ServiceNow Ticketing System

Certification:
CompTIA A+ CE, CompTIA Network+ CE, or higher level certification required.
IAT Level 1 certificate is required within 6 months of start date.

Education/Experience:
HS or GED - 5 Years
Bachelors - 0 Years

Position requires a TS/SCI.

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