Hardware Technician 2

Columbia, MD

Full Time

Mid Level

The Hardware Technician 2 provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveys; assesses and documents current site configuration and user requirements.
Analyzes existing requirements and prepares specifications for hardware acquisitions.
Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports. Trains site personnel in proper use of hardware.
Builds specialized interconnecting cables.
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs

REQUIREMENTS
Required Skills, Experience, and Education:
Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Must be able to drive company vehicle.
Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Position requires a TS/SCI.

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