System Engineer 3 - Customer Facing Senior Manager

Annapolis Junction, MD

Full Time

Experienced

Position Description:

Leadership and Team Management

Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Collaborate with stakeholders to align digital services with business objectives and technological advancements.

Technical Expertise and Solution Design

Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

Customer Relationship Management

Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

Budget and Resource Management:

Manage financial resources, including budget planning and cost control measures.
Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Mandatory Skills:

Desired Skills:

Certification Required:
IAT Level II cert required
CompTIA Security+ CE

Experience:
HS or GED - 20 Years
Bachelors - 25 Years

Clearance Required:
TS/SCI FS poly

Position requires a TS/SCI.

Required*

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