System Administrator 2 - Tier 2

Annapolis Junction, MD

Full Time

Mid Level

TS/SCI w/ FS Polygraph required.

Position Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:
Required years of experience:
10 years with Bachelors
15 years with HS or GED

IAT Level 1 Cert required

Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

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