System Administrator 0 - Help Desk

Annapolis Junction, MD

Full Time

Entry Level

TS/SCI FS poly required.

Position Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

Customer service
ServiceNow Ticketing System

Certification:
CompTIA A+, CompTIA Network+ or higher level certification required within 6 months of start date.

Education/Experience:
HS or GED plus 5 Years (or)
Bachelors plus 0 Years

Position requires a TS/SCI.

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